Hivive Documentation
Hivive Home Page
  • Welcome
  • POS
    • How to install Hivive POS app on your iPad?
    • Minimum supported iPad OS version
    • Supported iPad list
    • Auto docket reprint mechanism
  • Hardware
    • Printer
      • How to connect to a printer?
      • Supported Printer
      • How to get printer IP address?
      • How to assign a location to a printer?
    • Eftpos Terminal
      • How to connect to a Eftpos Terminal?
      • How to connect the terminal to WiFi?
    • Cash drawer
      • How to connect a cash drawer?
      • How to open cash drawer?
  • Admin Panel
    • Product Image specification
    • What is Checkout Mode?
    • How to create a new food?
    • How to add option to food?
    • How to create holiday surcharge?
    • Staff permission
  • QR Code Ordering
    • What is QR Code ordering?
    • App Clip
    • QR Code Ordering Website
    • QR Code and NFC
    • Order History
  • Payment
    • Refund
    • Dispute
    • Payout
    • Card Surcharge
  • Supported Language
  • FAQ
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On this page
  • Overview
  • pay now
  • For POS
  • For QR code
  • pay at counter
  • For POS
  • For QR Code
  • How to select mode
  1. Admin Panel

What is Checkout Mode?

How to choose the correct mode for your business

Overview

Our system support 2 mode to handle the payment flow, Every merchant can only be in one of the following modes:

  • pay now

  • pay at counter

This help your business to keep track on who has already paid.

pay at counter mode is only available to the merchant using our POS system.

pay now

This mode is suitable for fast food shop where usually customer pay before getting their food.

For example, McDonald is suitable for this mode.

Docket will be printed after paying. You can't have additional item to the same order. Customer needs to create a new order and pay again if they want additional item. There are also different behaviours on POS and QR Code ordering:

For POS

  • No table timer

For QR code

  • Order history will be saved on device

pay at counter

This mode is suitable for fine dinning where usually customer pay after they finished their meal.

For example, a fine dine restaurant is suitable for this mode.

Docket will be printed once the order is placed. Additional item on the order will also be printed. There are also different behaviours on POS and QR Code ordering:

For POS

  • Table timer

For QR Code

  • Shared order history

  • Email receipt

For Online Order and Takeaway Order, Dockets are always printed after the order has been paid.


How to select mode

User can switch between different mode in admin panel.

Please restart the POS app on the iPad after switching mode

Change mode will cancel all non paid checkout mode order. Please be careful when switching mode, you can't pay the order again.

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Last updated 4 months ago