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FAQ

My printer is not printing​

Steps to troubleshoot:

  1. Make sure the printer is powered on
  2. Make sure the printer is connected
  3. Do a test print on iPad app

Some order is not printing, why?​

On admin panel, please make sure the food is assigned to a menu. And the menu is assigned to a location.

On iPad POS app, please make sure the printer is assigned with a location.

Terminal button is greyed out ​

  1. One common reason is the network connection is not stable. You can try to use a ethernet cable to connect the terminal to the router.
  2. Terminal require local network permission

I cannot find my bluetooth printer

  1. Bluetooth Permission
  2. Make sure Setting > Screen Time > Content & Privacy Restrictions > Bluetooth Sharing is allowed