FAQ
Frequently asked questions
Printer related
My printer is not printing
Steps to troubleshoot:
Make sure the printer is powered on
Make sure the printer is connected
Do a test print on iPad app
Some order is not printing, why?
On admin panel, please make sure the food is assigned to a menu. And the menu is assigned to a location.
On iPad POS app, please make sure the printer is assigned with a location.
The app is showing "No terminal is connected" when the terminal is connected
One common reason is the network connection is not stable. You can try to use a ethernet cable to connect the terminal to the router.
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